Authenticity & Warranty
We Only Sell the Real Thing
At VanOfThings, every product we carry is 100% genuine and sourced directly from authorized distributors and brand channels. Whether you're purchasing a Garmin watch, an Amazfit wearable, or any other item in our store — you can buy with complete confidence that it is brand-authentic, never a replica or grey-market unit.
We don't sell everything. Just the right things — and only the real ones.
Manufacturer Warranty
All products sold by VanOfThings are covered by the manufacturer's official warranty. Warranty terms vary by brand and product category:
- Garmin watches & GPS devices: 1-year limited manufacturer warranty
- Amazfit wearables: 1-year limited manufacturer warranty
- Electronics & accessories: As specified by the manufacturer (typically 6–12 months)
Warranty coverage applies to manufacturing defects and hardware failures under normal use. It does not cover accidental damage, water damage beyond the product's rated resistance, or wear and tear from regular use.
How to Make a Warranty Claim
If you believe your product has a manufacturing defect covered under warranty, here's how to proceed:
- Contact us first — reach out via our Contact page with your order number and a description of the issue.
- Provide proof of purchase — your VanOfThings order confirmation email serves as your proof of purchase.
- We'll coordinate — depending on the brand and issue, we will either arrange a replacement, facilitate a manufacturer claim, or provide a repair solution.
We aim to respond to all warranty inquiries within 1–2 business days.
14-Day Return Window
Not satisfied with your purchase? We offer a 14-day return window from the date of delivery. Items must be returned in their original, unused condition and original packaging.
For full details on eligibility, process, and exclusions, please see our Refund Policy.
Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will prioritize your case and arrange a replacement or full refund at no additional cost to you.
Questions?
If you have any questions about product authenticity, warranty coverage, or a specific item, don't hesitate to get in touch. You can also visit our FAQ page for quick answers to common questions.